Privacy Policy

Introduction

This Privacy Policy ("Policy") outlines how Onyx Cloud Services LLC ("Onyx," "we," "us," or "our") collects, uses, and safeguards your information when you use our services (the "Services"), including our website and cloud infrastructure offerings.

By accessing or using our Services, you consent to the practices described in this Policy. If you do not agree, please discontinue use of our Services.

Information We Collect

We collect various types of information depending on how you use our Services, including but not limited to:

  • Email address (required for account registration and communication)
  • Display name (e.g., from Google if you sign up using social login)
  • Payment information (e.g., credit card details through our secure payment gateways)
  • Phone number (optional, used for certain notification or security features)
  • Metadata and system logs for troubleshooting and service quality (e.g., IP address, browser type, access timestamps)
  • Data you voluntarily store in our cloud systems (including databases, files, or application data)

How Information is Collected

We collect information through several methods, including:

  • Account registration forms and subsequent updates to your profile
  • Secure payment gateways such as Stripe for processing your transactions
  • Infrastructure logs generated when you interact with our cloud services, APIs, or dashboard
  • Support tickets, email correspondence, or live chat interactions

Why We Collect This Information

We use your information to:

  • Provide and maintain our Services, including creating and managing your user account
  • Process payments for usage-based billing and subscription fees
  • Offer customer support, troubleshoot issues, and improve our Services
  • Facilitate secure access to our cloud infrastructure, databases, and dashboard
  • Ensure system integrity and prevent misuse or illegal activities
  • Communicate important updates, such as service changes or legal notices

How Information is Used

We use your information solely for the purposes outlined in this Policy. We do not sell or rent your personal information to third parties. We may, however, share limited data with trusted third-party service providers (e.g., payment processors, hosting providers) who assist us in operating our Services, subject to strict confidentiality agreements.

Access for Operational Purposes

In the course of providing our cloud Services, Onyx team members may need to access your stored data to perform routine maintenance, address technical or security issues, or respond to support requests. Any access to your data is conducted under strict authorization protocols, and we only access the minimum amount of information necessary to fulfill these operational needs. We do not disclose or distribute your data to unauthorized personnel or external parties.

Information Sharing and Disclosure

Your data will only be shared under the following circumstances:

  • With service providers: We use third-party companies (e.g., payment processors, hosting providers) to help us deliver our Services. These parties are obligated to protect your information and are prohibited from using it for any other purpose.
  • For legal compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights.

Data Storage and Security

We store your data on secure servers, leveraging reputable data centers and hosting providers. Sensitive information (e.g., payment details) is processed and stored using trusted third-party services like Stripe. We employ various security measures, including encryption, firewalls, and access control, to safeguard your data from unauthorized access or disclosure.

User Rights

You have certain rights regarding your personal data, subject to local laws and regulations. These may include:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request corrections or updates to your personal data
  • Deletion: Request deletion of your personal data if no longer needed
  • Opt-out: Unsubscribe from marketing or promotional communications

To exercise these rights, please contact us using the information provided below.

Cookies and Local Storage

We utilize local storage (and occasionally cookies) to maintain authentication details and application state. These tools are essential for providing you with a consistent user experience and do not track your browsing activity on other websites.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal obligations. If we make material changes, we will notify you by email or by posting an update notice within our Services. Your continued use of our Services after such changes indicates your acceptance of the revised Policy.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Onyx Cloud Services LLC
1895 S Mountain View Rd, Sedalia CO 80135
(303) 345-1998
[email protected]